Return and Refund Policy

At Nexvellart, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

30-Day Return and Exchange

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return or exchange, the product should:

• Be unused and in its original condition

• Include the original packaging, tags, and accessories, where applicable

• Not have been damaged as a result of misuse, improper handling, or normal wear and tear

How to Request a Return

Before sending an item back, please contact our customer service team at:

Email: tanekacylkowski9596@outlook.com

Please include:

• Your order number

• Your name

• The product you would like to return or exchange

• The reason for the return or exchange

• Photos of the product if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Please do not send products to an address without receiving return instructions from our customer service team.

Free Returns

Eligible returns and exchanges requested within the 30-day return period are free of charge.

Customers should contact us before returning an item so that we can provide the appropriate return instructions.

Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

Please provide your order number and clear photos of the item so that we can review the issue and provide an appropriate solution, such as a replacement, exchange, or refund.

Non-Eligible Returns

A return may not be accepted when:

• The return request is submitted after the 30-day return period

• The product has been damaged through misuse or improper handling

• The product is materially altered from its original condition

• Required components or accessories are missing

Contact Us

If you have questions about returns, exchanges, or refunds, please contact:

Email: tanekacylkowski9596@outlook.com

Website: https://nexvellart.shop